How Can We Help?
Owned and operated by Elite Rooms USA, our team is ready to help with orders, product questions, or building your dream game room.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit typically taking 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse right to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not quite right, please refer to our Return Policy page for full details on how to start a return or exchange.
Can I exchange an item for a different model?
Exchanges are handled on a case-by-case basis. Contact our team with your order number and the item you are interested in, and we will walk you through the process.
How do I choose the right pool table size for my room?
Room dimensions matter. A standard 8-foot pool table typically needs a room of at least 17 by 13.5 feet to allow comfortable cueing on all sides. Send us your room measurements and we can recommend the best fit.
Do your arcade machines come fully assembled?
Most of our arcade machines arrive fully assembled or require minimal setup. Each product listing includes specific assembly details so you know exactly what to expect before ordering.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our game room specialists aim to reply to every inquiry within one business day.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
30-Day Returns
Not the right fit for your space? Our 30-Day Returns policy is designed to keep the process simple.
